System Center Service Manager can be a bit cumbersome to troubleshoot if you don't know where to look. In this blog I have collected a few useful guides which may help you on your way.
Places to look
Windows Event Log:
Events can be found under the Operations Manager log.
Tracing:
SMTrace can be useful. See http://www.concurrency.com/blog/enable-tracing-in-service-manager/ for examples.
Workflows:
Take a look in the console under Administration > Workflows > Status
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